Ferrovial - Annual Report 2010

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Airports

Heathrow

In 2010 Heathrow Airport, with the highest passenger traffic in the United Kingdom and second worldwide, recorded traffic of around 65.7m passengers, a decline of 0.2%. Revenues reached £1,743.6m and EBITDA increased, by 12%, to £825.1m.

Operations

Overall passenger experience at Heathrow has improved further with the latest Airport Service Quality results continuing to show a positive trend. Heathrow has improved its competitive position in relation to other major volume hubs, achieving a further increase in the overall ASQ score from an average of 3.78 in 2009 to 3.85 in 2010. (5 = excellent; 1 = poor).

Improvement of facilities

In the five years to 31 December 2011, over £4.43 billion will have been invested in improving Heathrow.

New aviation policy review

On 25 October 2010 the UK Government announced that it would undertake a new aviation policy review. The review will begin in March 2011 when the Department for Transport is to issue a ‘scoping document’ setting out the questions to be answered in the study. This will be followed by discussion with the aviation industry, after which the Secretary of State for Transport, Philip Hammond MP, aims to publish a draft policy document for formal consultation in early 2012, with the final policy published in 2013. However, the Secretary of State has told the UK media that the new study will not lead to a change of policy over runways, suggesting that this was “the only clear restriction” on the scope of the review.

Separately, the Conservative Mayor of London, Boris Johnson, has launched (January 2011) a ‘New Airport for London’ study. The report, which will be in three parts, will consider a number of options for increasing capacity in the South East before recommending a particular location and possible funding models for it. The report, under the Mayor’s instigation, has already expressly ruled out Heathrow as one of these options. Although the Mayor’s report will not officially have any input into official Government aviation policy, it is nevertheless useful that he has sought to raise the issue of runway capacity in the South East and therefore ensure that the capacity debate is kept alive.

Third runway at Heathrow

Carrying more than five million passengers per year, this is one of the most successful air-rail links in the world, offering a fast, reliable and convenient service between Heathrow Airport and London’s Paddington station.

In 2010, it achieved customer satisfaction levels of 93%, a repeat travel rating of 97% and reliability scores of over 99%.

Key achievements have been the launch of the free Wi-Fi network on board the train, implementation of self service check-in and flight information displays at Paddington station, and the launch of the improved rail service to Terminal 4 which reduced passenger journey and wait times by over 25%. In December 2010, Heathrow Express enhanced its seamless journey proposition by becoming the first UK train company to launch a mobile application, enabling customers to purchase and receive tickets direct to their iPhone, Blackberry or Android devices.

The total number of passengers in 2010 reached 5.9m, resulting in a 9.4% growth rate since 2009.

High Speed Rail

The UK’s new Coalition Government is a keen supporter of high speed rail and has published (in December 2010) detailed plans for the UK’s second high speed rail line (HS2) between London and the north of England. The proposed new route will also be linked to the high-speed rail line linking London to Paris and Brussels through a tunnel in north London.

In its first phase the high-speed route will link London and Birmingham before running on in a “Y” shape to Manchester and Leeds in the second phase of its construction. A spur linking Heathrow to the proposed HS2 line will also be built as part of the second phase of the plan. The spur to the airport aims to fulfil pledges made when the Government blocked the construction of the airport’s third runway.

Heathrow Express

Carrying more than five million passengers per year, this is one of the most successful air-rail links in the world, offering a fast, reliable and convenient service between Heathrow Airport and London’s Paddington station.

In 2010, it achieved customer satisfaction levels of 93%, a repeat travel rating of 97% and reliability scores of over 99%.

Key achievements have been the launch of the free Wi-Fi network on board the train, implementation of self service check-in and flight information displays at Paddington station, and the launch of the improved rail service to Terminal 4 which reduced passenger journey and wait times by over 25%. In December 2010, Heathrow Express enhanced its seamless journey proposition by becoming the first UK train company to launch a mobile application, enabling customers to purchase and receive tickets direct to their iPhone, Blackberry or Android devices.

The total number of passengers in 2010 reached 5.9m, resulting in a 9.4% growth rate since 2009.

Heathrow Connect

In 2010 this service (created in 2005) achieved over 560,000 passengers and continues to provide better access to the airport for Thames Valley air passengers and over 4000 airport workers.

Now it’s time to think about growing and making the most of opportunities

Now it’s time to think about growing and making the most of opportunities

Íñigo Meirás, CEO of Ferrovial, says that 2010 was an excellent year in which the Company achieved all of its goals, and believes that "we will once again grow" in 2011.

 
 
1946
opened
2
runways
4
terminals
89
airlines
170
destinations
65.7
million passengers per year
449,162
flights per year
1,473,083.276
kg of cargo per year
1,227
ha total surface area
56,362
sq m² of retail space

© Copyright 2010. Ferrovial

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This is an electronic version of the 2010 Annual Report prepared by Ferrovial S.A. for its stakeholders, which aims to be complete and accurate. The contents of this version can be checked by referring to the print version. A copy of the print version in PDF format is available to download on this web page